Hi everybody thanks for joining us today for
this webinar that we're calling 10 things to know about UHS which is your on-campus medical and
health clinic and wellness resource my name is Emma Abed i am going to be a second year Master's
student in the School of Public Health & the School of Social Work and I'm also an intern at
UHS Wolverine Wellness which we'll talk a little bit about in this presentation and my name is
Dania Harris and I am also going to be a second year student in the School of Public Health
and I'm also an intern at Wolverine Wellness fun fact Emma and I both did our undergrad at
the University of Michigan so we know firsthand what it's like to use UHS and figure out all
the resources you learn during orientation also congrats on being a wolverine we're so glad
you're here so before we get started we wanted to encourage you to submit questions during our
webinar today feel free to drop them in the q & a and we will try our best to answer them in real
time even if you don't have questions right now we'll leave our contact information at the end
so you can always reach out with any questions that come up afterward and so going on to the
first thing to know about UHS is that all U of M students can use UHS the University Health Service
is available to the entire U of M community all students of all levels in addition to
faculty and staff are welcome to receive care from UHS finding your way around campus
might take a while but we wanted you to know that UHS is located on central campus
near two major bus stops so it is conveniently located and easy to access we're across from
the Michigan League and next to the Power Center the second thing to know about UHS is that
appointments are required for clinic visits as we welcome a return to an in-person campus
this fall there are COVID precautions in place to keep our community safe one of these
safety measures is limiting walk-ins to UHS that said we want to see you and connect with you
so in order to receive care at UHS you have to make an appointment and there are different
ways to do this the easiest way is to make an appointment is to call UHS directly you can
call uhs at 734-764-8320 as listed on the slide another option is to use the patient portal
this is an online tool that allows you to virtually connect to UHS and we'll talk
more about that later and a final option is to email UHS which is also listed on the
screen once your email is received a schedule and more information on what to
do at your appointment can be found at the link what to expect when visiting UHS the third thing to know about UHS is that
UHS offers comprehensive health services UHS offers a variety of services
that promote holistic well-being they can be considered a one-stop shop for health
services you can receive services for primary care and regular check-up appointments, sexual
health, mental health, nutrition, physical therapy, and so much more I have personally used UHS for
a variety of reasons throughout my undergraduate career and it is such a great resource on
campus during my freshman year I got pink eye for the first time and I was able to get an
appointment almost immediately my physician was so nice and helpful and I received the medicine
I needed the very same day from the UHS pharmacy continuity of care is important and by researching
online and reading the biographies of physicians at UHS you can find a provider that will be a
good fit for you and establish a medical home on campus however if you are experiencing a medical
emergency that cannot wait it is best to call 911 or go to the emergency department at Michigan
Medicine before we move on to the next slide you can see UHS provides comprehensive care for many
of your health needs so if you are currently under medical care with a doctor at home for example for
a chronic health concern or mental health services you can get that care here on campus there is
also a pharmacy in UHS so you can easily transfer and or pick up your prescriptions in
the UHS using the link on the website to go on to holistic wellness the services
offered by UHS are meant to foster comprehensive holistic wellness this means to not only be
healthy physically but in other areas as well such as emotionally, socially, environmentally,
spiritually, intellectually, occupationally, and financially you can reflect on questions
such as what behaviors do you practice that promote health and safety such as eating and
sleeping enough for your physical health or what makes you feel comfortable and safe in
your community for your environmental health or what kind of support interaction and connection
do you need for your social health these areas make up the model of well-being and this is used
widely across campus you can even find a mural of it in the Union and UHS offers different resources
to help you achieve this holistic wellness the fourth thing to know about UHS is that
telehealth services are available the COVID 19 pandemic has allowed uhs to ramp up its telehealth
services for added safety and convenience if you cannot come into UHS you can still receive care in
other ways video appointments are available so you can talk to a doctor or nurse virtually and you
can also contact the health care provider through the patient portal there is a messaging feature
that allows you to chat with a physician there is also a 24/7 nurse line that you can always
call to receive medical advice calling a nurse as well as the video appointments and the patient
portal messaging are all free and receiving advice over the phone could save you a medical visit to
UHS, the emergency room, or another care facility the fifth thing to know about UHS is
that you can save money by using UHS UHS is available to U of M
students at little to no cost most of the services are covered by the health
service fee that is included in your tuition so you are encouraged to use UHS for your health
and well-being it is beneficial in a multitude of ways to use UHS especially because it is something
that you have already paid for and invested in this the fee covers many services at UHS such as
most clinic visits including specialists nurse, advice by phone, day or night, wellness coaching, and
initial evaluation for physical therapy however the health service fee does not apply to services
outside of UHS including Michigan Medicine all right number six is that students have no
out-of-pocket costs for many services including COVID testing and vaccination as well as flu
shots meaning these are all completely free to you the COVID vaccine is going to be necessary
for anyone who is living on campus and students who have in-person classes are going to need to
undergo weekly COVID testing unless they do have that vaccine you can use the self-report
vaccine form which is linked on the slide here to let the university know that what your
vaccination status is and if you have received the vaccine that's how the university will know
that you don't have to do that weekly testing the flu shot's also available at UHS in the Fall
and it's definitely really encouraged I actually skipped it my first year as an undergrad
and I got the flu and it was brutal and I've gotten the flu shot every year since then it's
super easy and I definitely recommend that and then as Dania said some of the other
services that are free to students include the clinic visits and nurse advice over the
phone there's actually a full list of costs for students on UHS's website which is linked
here and will also be on Canvas later as well number seven is that UHS is not Michigan Medicine you might have already heard of Michigan Medicine
U of M is really proud that it is such a highly regarded institution and while UHS coordinates
with Michigan Medicine we are actually separate so know that when we're talking about these
services in this presentation we are referring to UHS and not to Michigan Medicine, UHS is going
to be on one building right on campus in central campus versus Michigan Medicine which is pictured
on the slide is this sprawling campus made up of lots of different hospitals and clinics at
Michigan Medicine your student health service fees do not apply so Michigan Medicine
accepts insurance or cash for payment number eight UHS may bill your personal health
insurance so this is a great time to talk about medical insurance while many things are covered
at UHS, some services may cost money.
These services are either going to be billed to an insurance
company or you'll be responsible to pay for the services which can be costly so now is a really
good time to talk to your family members and ask whether or not you have insurance if you're an
out-of-state student you also want to check to see if your insurance has coverage in the state
of Michigan you can usually find the customer service number on the back of your insurance card
and that actually reminds me be sure to have a copy of your insurance card and prescription card
when you come to campus most students usually just take a picture of them that way you just
have them on your phone it's a little easier for any students with insurance take some time
to talk to your family members and learn what your policy actually covers for example some
insurance companies have deductibles, co-pays, and other out-of-pocket expenses as well having
health insurance is definitely recommended but if you don't have insurance we're happy to
help you explore what that what options are available to you as a student at the University
of Michigan we have something called the Managed Care Office at UHS which is ready to help
you with your insurance questions and needs and as a reminder like we talked about a few
slides ago we're linking you to a site on UHS website that walks you through what exactly
your costs are as a student for more details number nine is that UHS has great online tools
including the patient portal and the well-being site which are both linked here the patient portal
is going to be the center for all things UHS so I use it to schedule my appointments and to see my
test results you can also use it to message your health care providers so your doctors to see
if you know if you have any questions they can answer it through the patient portal it's super
easy to use and we would definitely recommend getting registered right now before you need it
so that it's a lot easier to schedule something when you do need it when you're on campus and then
the well-being site is another awesome resource this is where the folks at Wolverine
Wellness have actually put together a ton of resources for your over overall well-being
so whether you're having trouble with stress or finances, alcohol use, sleep or something
else, there's resources there to help all the wellness related events are going
to be collected on that website as well and they even have short meditations and music
and cute animal videos if you need to take a break all right and that brings us to number 10 which
is how to upload your immunization records if you've ever played in sports or gone on like an
overnight field trip you know that sometimes you have to communicate your vaccination history for
everyone's safety so the same is true for living on campus at U of M.
Uploading your immunization
records is really really easy and it's a great way to practice on the patient portal just to get
used to it many of us aren't really familiar with handling our own medical records and this is a
great way to practice your autonomy in that area and just so you know if you are living on
campus um in the Fall you will be required to be fully vaccinated for COVID 19 unless
you have a documented exemption just be watching your emails in the next few weeks and
months for more specific information on this and I know we've mentioned Wolverine Wellness
a couple of different times now during this presentation before we wrap up we just want to
tell you a little bit more about what Wolverine Wellness does. Wolverine Wellness is a part
of UHS we're dedicated to social justice and promoting individual and community
well-being on campus we know that everybody manages their well-being differently and
we love to support students as they learn about incorporating well-being as part of the U of M
experience.
As a college student you're going to be navigating lots of ups and downs making big
decisions and finding ways to belong and so this is especially true as a new student on campus
and Wolverine Wellness offers individual and group opportunities to explore your personal and
academic success through a variety of ways. We've listed some of them here so these include wellness
coaching, the collegiate recovery program, special events, and there's even a two credit course
called Living Well in College and Beyond which I took when I was an undergrad student here we're
a great starting point if you have questions about college or just life circumstances in general and
whatever it may be don't be afraid to ask for help Wolverine Wellness also hires undergraduates
so if you like we do check us out and finally we want to just invite you to
visit our office in the basement of UHS there's free safer sex supplies or other freebies and you
can just keep an eye out for us in the next year doing presentations for student orgs and other
like learning communities we also have Hawkeye the wellness dog and he's going to be there
weekly so maybe we can connect with you there all right so thank you everyone for joining us
today.
We know for from experience that UHS is a great resource to use while you're here on campus
and using this amazing resource can protect and influence your own academic success while you're
here we want you to know that UHS is here for you and your health needs and all of your questions
and we know you're getting bombarded with a lot of new information during orientation so we recommend
putting UHS number in your phone right now it's right there on the screen and we've also put
UHS address and website here and you can follow UHS on facebook instagram and twitter for updates
so we hope that you keep in touch and Go Blue! all right so that basically is the end of
what we had to say we wanted to just also remind everybody that there's going to be another parent
and family-focused UHS webinar on Friday, June 25th at 1 p.m eastern time and if anyone has any
questions feel free to put them in the q & a alright so i think that Dania and i are going
to go ahead and log off and then Janet will go ahead and address any last questions that you all
have so thanks again so much for being here thank you Emma and Dania.
Hi everybody we just have a few more open questions that I
thought I would answer directly so we have lots of information on the website
and I know that sometimes is a hard place to find everything but we will be posting our links for
you to see and this will be posted this webinar will be posted but we also ask especially if
you are family and parents of new students to join us on Friday at 1pm and um so
there'll be more parent focus with lots more detail this was definitely student focused
just helping them understand how to use UHS but let me just go over the questions
that are still live and at that point we can say goodbye and go from there so
somebody is asking about campus safety and so if you want to send me privately your email
I can give you the website, I don't have it off the top of my head where you can find all
of those answers for campus safety and they usually do a presentation as well so check the
seminar schedule to see if they are coming in and we still have 37 people on and
we don't have any more questions so that would be your chance to ask
some more if you wanted.
I'll give it a couple more minutes we don't get
any new ones we can say goodbye you have someone asking about tips
yep we have lots of tips always and especially if it's your very first
student coming to campus we can definitely be thinking about ways to set up maybe
a first aid kit and some of the supplies that they might need in their like
to pack getting ready for campus living immunization forms let me
just I actually have that link here for you, give me a
second while I switch over immunization forms that's a good one and then someone
asked previously about prescriptions how to refill prescriptions and how to
transfer which I think are really important so I'm gonna go here I'm going to type here's some prescription
information as well a lot of people are wondering how to do that it's actually easy with
the app that the students can do so if you have a student who has their prescription being
filled at their home pharmacy all you have to do is download the app and transfer it you can also
call you need the prescription number and they can always just walk in but it's nice what we always
say is and this is what they'll say on Friday is that you want your student to come to campus
with at least a month prescription maybe even more so talking to their primary care
physician to find that information so that they don't run out that's the last
thing that you want to do is worry about refilling a prescription and not having a
plan all right more questions are coming in What don't you cover? That's a good question
so we have um we do have specialty clinics so if somebody has a condition that actually
needs more specialized care for instance I think in the past they've said something like
maybe Crohn's Disease where you need to have multiple specialists working on one particular
student then we might go to recommend you going to Michigan Medicine or still maintaining your
work at home if that is something that you are concerned about I definitely want you to feel
comfortable contacting UHS to find out exactly what kind of care we can provide your student
but usually most things are taken care of at UHS and but if there's a specific thing that you're
curious about we definitely want to chat with you before your student arrives on campus so give
us a call for that.
CVS pharmacy? There are CVS CVS and Walgreens are right on central campus so
right on State Street: State & North U I think Insurance plan for an international
student? Definitely – please call the International Center they're actually having a
presentation on international insurance so I don't have that information but the international
center can definitely support you for that all right what don't you cover? Like I said for a specialty if there's something very specific that you're looking for we can talk
about what that might be but most times students start at UHS and stay there unless it becomes apparent that we need to transfer a student to
a specialist that's not on campus at the UHS any others here's a question that someone said if someone
if something comes up how quickly can a student be seen? So that's that's why the call is
really important because not all students need to be seen and if a student needs to be seen they
will make they'll make arrangements to get that student in as soon as possible it all depends
on how much the wait time is for that day what we always say is and you probably know
this from remember when the kids were young and they would get sick on a Friday at three so
if your student is starting to feel yucky you kind of give them like hey check your fever so
check your temperature so one of the things that we always recommend is that your student have
a thermometer and that they know how to use it so that they can tell if they have a fever
or not but we do recommend students calling the 24/7 nurse hotline and get help from a
nurse to see when that student needs to be seen so sometimes the nurse will say well it's you
know it's 3:30 we really want to get you in before the clinic closes and then sometimes a student
might call at 7 p.m saying this is how I feel and the student will say the nurse will say all right
give us a call tomorrow at um eight you know nine a.m eight am we open at eight eight a.m and we can
see how you're doing and get you in if needed and so just like a pediatrician you'd call
in to see have someone assess and kind of get you in but um it's common if a student needs to
be seen same day it's gonna happen so know that the question is can I assume if the same normal
health needs such as a cold or headache, UTI, UHS is sufficient for the students no additional
health insurance is needed? That is true however it depends on if a UTI they wanted to do certain
testing some testing might not be covered and so insurance would be billed for that or out of
pocket and of course if a student needs to have a prescription filled that would be out of pocket or
insurance as well so if you go to the website it tells you very specifically the list of the things
that are covered and aren't covered but standard clinic visits are definitely
part of the University Health Fee oh so that kind of someone just
asked what types of visits might lead to additional fees and costs? So that
for example physical therapy your first evaluation visit is free but after if you choose if
your student chooses to do physical therapy then they would have to pay out of pocket or billed
their insurance after their initial evaluation and for some blood tests and other medical tests
and radiology would also be in labs would have to be out of pocket or billed but the student would
be communicated with that as the process goes what types I'm just gonna yeah the question is if a student breaks an ankle
or leg can UHS handle it? Yes we can we have we have x-ray radiation on radiology on in UHS and
we have the physicians that can do that obviously just like a normal break you might have to see
a specialist and they might refer out but we can definitely start the process and take care of them
and then decide if further care needs to happen how do parents get access to the student's
medical record? If they are under 18 that is something that happens automatically in fact
this is a good example like if the student is under 18 when they come to campus say they
turn 18 in November you as a parent should sign a consent for treatment form so that the
student can be seen without having your permission that way if the student wakes up with a sore
throat or a fever they can get in without having you present or not having to have the paperwork
done but as adults at 18, their medical records are private to you, however if the student agrees
they can sign information over that you would see it but legally you cannot see someone's
medical information after they are 18 years old just a reminder that UHS is not part of Michigan Medicine, two very very different entities.
UHS is has about 180 employees and it's this building
right in central campus and it's specifically helping students faculty and staff and community
members so it's really focused for the U of M community whereas Michigan Medicine is a huge
entity U-M institution with multiple campuses and many many many many employees
and so when we talk about the University Health Fee we are talking about care
that is received at UHS on campus all right it's 5:29 I have one question I have
an HMO blue care network can I pick a doctor there as a primary care doc or are you able to
build the HMO without picking a doctor there? you would have to with the blue care network you
would have to choose your doctor at a doctor as a primary care physician but yes we do take blue
care network.
It is better to sign release forms and mail in before arriving to school? Yes, so
if you have some I think Debbie if I hear that if I'm understanding this correctly sending
in your information any information before school starts is really really good because
it just helps establish the continuity of care for your student so if your student is not
18 and you need to do a minor consent form you can fax that or you can mail it there's
no way to upload it so definitely do that and other information that we're asking for is
immunizations records and you can upload those at any time multiple times so say right now you
wanted to upload what you have of your student's immunization records you could do that right
away and then say they are trying to get their last minute meningitis or their second COVID,
and you won't have that documentation until you know mid-July then you can upload again because
that's what's so amazing about the patient portal is that you can access that information again
and again and upload as many times as you want so it's an ongoing process also just invite
your student to do it with you so that they understand what's happening and how to do it um
because as Dania and Emma said it's really a great way for them to learn autonomy and figure
out really just managing their own health care it's such an important thing
and it's a life skill for sure Priority health and Spectrum health? This
is where i think those are both Michigan companies um and so you would have to call
on the back of your on the back of your card the customer service number and just
say does can I find a provider in Ann Arbor? Can you help me find a provider at UHS?
And do it that way so you might have to do a little bit of legwork on your end but we we
take most medical insurances in Michigan but sometimes you just have to double check to see
if there's a provider that you want specifically Umich campus is physically close to U of M hospital but they are separate entities? UHS takes care of most students and we only use
Michigan Medicine for rare or serious conditions sometimes we have students who already have
established care at Michigan Medicine and they would go to Michigan Medicine but still see
their primary care physician or maybe their sexual health provider at UHS so it all
depends on some students already have care established at Michigan
Medicine so they would continue there all right it is 5:33 I'm gonna say goodbye
to everybody I'm trying to think if there's a way I'm going to
add my email just in case you need a way to reach somebody I'm not
always the best person to reach out to but I can certainly get you into the right
direction of who could answer your question now on the q&a so that if you have specific
questions that you want to ask you can send them my way and I'll connect you to the right resource
so I want to thank everyone for showing up if you liked especially the q a it feels like there's
a lot of parents on the call i really do want to encourage you to join us on Friday, June 25th
at 1pm, Dr.
Amy Maslak and Dr. Lindsey Mortensen will be doing the presentation and they'll be
doing a deeper dive than today's presentation and they are wonderful physicians who will
give you a deeper look into how UHS works so definitely tune in for that be on the lookout
this presentation and and Friday's webinar will be posted as well so even if you can't make the
Friday webinar you'll have a chance to see Dr. Maslak and Dr. Mortensen tell you
a little bit more about UHS so thank you for your time and take care, and
I hope our paths crossed someday take care bye.
